Terms of Service

By accessing Chloriqa's website or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our website or services.

These terms constitute a binding legal agreement between you ("Client," "you," or "your") and Chloriqa ("we," "our," or "us").

Chloriqa provides custom AI-powered software development and technology partnership services for institutions and serious businesses — including digital platforms, enterprise systems, intelligent automation, data infrastructure, and institutional-grade software built to your specifications.

We are based in Islamabad, Pakistan, and deliver to clients internationally. All services are tailored to client requirements as outlined in formal project proposals. Work is performed remotely unless otherwise agreed in writing.

All services are based on formal project proposals that define scope, deliverables, timelines, and pricing. Work is performed according to the specifications agreed upon in the signed proposal.

Any changes to project scope, features, or deliverables require a written amendment to the original proposal. Additional work outside the agreed scope may incur additional fees.

Chloriqa delivers projects based on the agreed specifications. Features or functionality not included in the signed proposal are not part of the deliverable unless added through a formal scope amendment.

Our standard payment structure for project engagements is as follows:

• 40% advance: Due before work begins. This payment confirms your commitment to the project.
• 20% at midpoint milestone: Due upon completion of an agreed midpoint milestone — such as architecture sign-off, a staging preview, or another deliverable defined in your signed proposal.
• 40% on final delivery: Due upon project completion and client sign-off.

Milestone definitions and payment schedules may vary by project type and are always specified in your signed proposal. Late payments may delay project delivery.

Following project delivery, clients may engage Chloriqa on an ongoing monthly retainer for maintenance, security updates, performance monitoring, minor feature additions, and technical support. Retainer engagements are governed by a separate written agreement that defines scope, response expectations, billing cadence, and what is included versus out of scope.

Retainer services are billed monthly in advance unless otherwise agreed. Either party may end a retainer agreement with 30 days written notice. Work performed under an active retainer is non-refundable once the billing period has commenced.

Refunds are available only if no development work has started on your project. Once work begins, all payments are non-refundable.

To request a refund, contact us at hello@chloriqa.com. Refund requests are reviewed on a case-by-case basis and processed within a reasonable timeframe if eligible.

Upon receipt of full payment, the client owns all custom code and design created specifically for their project.

Chloriqa retains ownership of general methodologies, frameworks, pre-built components, and tools developed independently of any client project.

Clients may not resell, redistribute, or sublicense Chloriqa's proprietary tools, templates, or internal frameworks without written permission.

As a client, you agree to:

• Provide accurate information, content, and project requirements in a timely manner
• Provide feedback and approvals within agreed timelines to avoid project delays
• Protect login credentials, hosting access, and account information related to your project
• Not use our services for illegal, harmful, or unauthorized purposes

Delays caused by late client feedback or missing materials may affect project timelines and are the client's responsibility.

Chloriqa warrants that delivered systems will function as described in the signed project proposal for a period of 30 days following final delivery. During this period, we will fix bugs and issues attributable to our development work at no additional cost.

Chloriqa is not liable for:

• Data loss caused by client negligence or misuse
• Security breaches resulting from weak passwords, shared credentials, or client-side misconfiguration
• Failures or downtime of third-party services (including payment processors, email providers, analytics tools, cloud infrastructure, and hosting providers)

Chloriqa's total liability for any claim arising from our services is limited to the total amount paid by the client for the specific project in question.

Either party may terminate a project agreement with 30 days written notice to the other party.

If a client violates these terms, Chloriqa may require the client to remedy the violation within 30 days before termination takes effect.

Upon termination, the client is responsible for retrieving all project files and materials delivered up to the termination date. The refund policy stated in Section 6 applies to any eligible refund requests.

In the event of a dispute, both parties agree to first attempt resolution through good-faith mediation and direct communication.

If mediation fails to resolve the dispute within a reasonable period, the matter will be governed by and resolved under the laws of Pakistan.

Both parties agree to make a genuine effort to resolve disputes amicably before pursuing formal legal action.

Chloriqa will keep all client business information, project details, and proprietary data confidential and will not disclose it to third parties without consent, except as required by law.

Clients agree to keep Chloriqa's proprietary methodologies, internal processes, pricing structures, and technical frameworks confidential.

Projects may integrate with third-party tools and services as specified in the project proposal — including but not limited to payment processors, email and communication platforms, analytics tools, AI and cloud services, and hosting providers.

Chloriqa is not responsible for the performance, availability, or data handling practices of these third-party services. Clients should review the terms and privacy policies of any third-party services used in their project.

Chloriqa may update these Terms of Service at any time. When we make changes, we will update the "Last updated" date at the top of this page.

Continued use of our website or services after changes are posted constitutes acceptance of the updated terms. Significant changes affecting active clients will be communicated directly.

If you have questions about these Terms of Service, please contact us:

• Company: Chloriqa
• Location: Islamabad, Pakistan
• Email: hello@chloriqa.com

We are happy to clarify any part of these terms before you begin a project with us.